Lywett Holding Inc. operates http://www.lywett.com (the Site). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Collecting personal information and its usage?
While using our Site or purchase something from our store, as part of the buying and selling process, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to
- Apply for membership (including information about your credit history that may be collected, used, or disclosed if you choose to pay by cheque);
- Renew your membership;
- Contact us with questions, inquiries, comments, complaints or requests;
- Sign up for certain products and services (such as rebates, and other business and consumer services, collectively the “Lywett Services”);
- Use our Sites;
- Participate in any of our programs;
- Place orders, make purchases, return or exchange items, or seek further information about our products and services;
- Place orders or make purchases, return or exchange items, or seek further information through our affiliated companies.
We also collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics
Personal health information: this means any information relating to your physical or mental health collected or generated in the course of our providing you with the health related services. Examples of personal health information may include your medical history, drug prescription information, eyeglass prescription information, or health insurance information, which we may require in order to provide you with pharmacy, hearing aid, optical and other health-related services.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
Using your personal Information
As part of our business operations, we hold and use certain personal information pertaining to you in order to process your requests, provide you with Lywett’s services, and to understand your needs so that we can serve you better.
Your personal information may be used in varied ways, some of which are:
- Notifying you of recalls or safety issues;
- Approving you as a member when you apply for membership;
- Managing the provision of goods, services and privileges to you, including monitoring your membership, processing exchanges or returns, to conduct a credit check if you choose to pay by cheque, to determine your credit status and for fraud detection and identification purposes;
- Managing invoicing, accounting and information security services related to our transactions with you;
- Monitoring your satisfaction with our programs.
- Protecting against harm to the rights, property or safety of Lywett, its customers, employees, or the public;
- Internal management purposes, including planning, resource allocation, policy development, quality improvement, monitoring, audit, evaluation and reporting etc.
- Managing our “Do Not Email” lists; and
- Using personal information to create aggregate information.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at Zameer.firstname.lastname@example.org or mailing us at: Lywett Holding Inc. 1184 Speers Road, OAKVILLE, ON, L6L 2X4, Canada
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
The security of your Personal Information is important to us. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
However, please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Age Of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
We may use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer by mailing to 1184 Speers Road, OAKVILLE, ON, L6L 2X4, Canada.